WORDBLAST

WordBlast Support

App: WordBlast: Shoot & Learn — iOS — for ages 13 and over

Need help with WordBlast? Email the Kodavena support team and we will look into it. The details below help us reproduce and fix problems faster.

Email support@kodavena.com

Support email: support@kodavena.com

What to include in your message

Please add the following so we can investigate without extra back-and-forth:

Your device model (for example iPhone 13)
Your iOS version
Your WordBlast version
Your Player ID
A description of the problem, including what you did just before it happened

You can find your Player ID inside the game, in the profile / settings area. It is also required for any request about leaderboard or other online data.

Frequently asked questions

Do I have to watch advertisements?

No. Advertisements in WordBlast are optional and are only used for optional rewards such as extra session XP or temporary equipment. The main game is fully playable without them.

I watched an ad but did not get the reward.

A reward is granted only after the rewarded advertisement completes successfully. If the ad was closed early or interrupted, the reward is not given. Try again, and contact support with your Player ID if a completed ad still does not grant the reward.

Why is no advertisement available right now?

Ad availability can depend on your internet connection, your consent status and the advertising inventory available at that moment, so a rewarded ad is not always offered.

Where is my progress stored?

Most game progress — including learned words, credits, weapon unlocks and settings — is stored locally on your device.

What happens if I delete the app?

Deleting the app may delete locally stored progress. Please keep that in mind before reinstalling or moving to a new device.

Why do the leaderboard and analytics need internet?

Leaderboard submissions, ranking and anonymous analytics features run through an online service, so they require an internet connection. Offline play still works for regular training sessions.

How do I report an inappropriate leaderboard name or a technical problem?

Email support@kodavena.com with a short description and, if possible, a screenshot. For technical problems, include your device, iOS version, WordBlast version and Player ID.

How do I delete my online data?

Email support@kodavena.com and include the Player ID shown in the app to request deletion of the online data associated with your game identity.

How do I change my advertising privacy choices?

When the privacy-options control is available in your region, you can open it from the game's settings to review or change your advertising choices. See the Privacy Choices page for details.

WordBlast: Shoot & Learn